FAQ

Customer Support

What does the EPODEX satisfaction guarantee mean?

We want you to be completely satisfied with our service and products. If you are dissatisfied our satisfaction guarantee will help you. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at service@epodex.com. Please inspect your order upon delivery and contact us immediately if an item is defective, damaged or if you receive the wrong products so that we can evaluate and resolve the issue promptly. Our friendly 24h-Support team is always happy to assist!

What does the EPODEX Money-Back-Guarantee mean?

We are 100% confident in what our products can offer, and we want you to be too! If any of our epoxy resin kits fail to self-vent at room temperature resulting in air bubbles after curing, we will refund you the total purchase price of the item. If you manage the impossible and find an epoxy resin kit that is clearer than our EPODEX PRO or PRO+, we also offer you a refund for the item's purchase price.

Payments

If an order is confirmed yet not processed, we are able to cancel the order. Please reach out to us ASAP by email at service@epodex.com as orders are processed within 1 to 2 business days. If the order has completed processing, we are no longer able to cancel it. Please then follow our return policy.

Shipping & Tracking

The dispatch of your order takes place via FedEx. Once your order is shipped, you will receive a shipping confirmation email with a link to the parcel tracking information. The shipping costs are based on the total price of the order placed. Shipping within the contiguous USA is free for all orders over $50.00. Orders under $49.99 are charged a flat rate of $7.99. We are currently not shipping to Alaska, Hawaii, and Puerto Rico. Your order will be processed and prepared for standard shipping with FedEx on receipt of payment. We offer same-day shipping for instant payments. Typical delivery times are 1-3 business days.

Damages

If your parcel or the products inside the parcel are damaged, please contact our service team right away to provide you with a solution. Damages must be reported within 7 days of the marked delivery date.

Cancellations

If an order is confirmed yet not processed, we are able to cancel the order. Please reach out to us ASAP by email at service@epodex.com as orders are processed within 1 to 2 business days. If the order has completed processing, we are no longer able to cancel it. Please then follow our return policy.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at service@epodex.com. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. You will only be refunded the values of the goods; delivery fees will not be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that EPODEX is not responsible for return shipping fees, the cost of the return is at your expense. Any loss of value of the goods will also be at your expense.

Contact Us

If you have any questions about the processing and delivery of your order or about our products, please contact our service team immediately so that we can find a solution together. Your satisfaction is our number one priority!

Epoxy Resin 101

What is Epoxy Resin?

It is a liquid plastic that becomes solid when resin and hardener are mixed. It can be colored and molded into any desired shape. Epoxy resin grades differ in terms of the maximum possible pouring height per casting operation as well as the additives they contain.

What is Epoxy Resin used for?

The most popular applications are epoxy floors for interior and exterior use. It’s also popular in industrial warehouses and stores.


You can also use it for coating tables, countertops, and other furniture as well as boat building, mold making, and all repairs. It is also suitable for art and jewelry.

Why choose EPODEX Epoxy Resin?

We offer the largest and most diverse quantity selection of epoxy across the USA. Our epoxy is bubble-free, ultra-clear, and has the best UV stabilization. It is VOC-, BPA- and solvent-free. Easy to use and allows for castings of up to 12".


Choose from a variety of colors  - by far the biggest selection across the USA. Customer satisfaction and the overall shipping experience are our number one priority which is why we offer extremely attractive kit prices. With precise purchasing, you only need to purchase what you need. The more your order the bigger the savings! We provide enough colorant to dye the quantity purchased. Don't stress how much you need. We've got you covered! Our epoxy colorants feature live videos where the colorant is mixed in with our epoxy leaving no room for surprises! Watch our for professional easy to follow step-by-step tutorials and complete the epoxy project you've always dreamed of!

What can be used to polish Epoxy Resin?

To polish epoxy resin surfaces, it is best to use a special polish such as the EPODEX POLISH. This contains ultra-fine abrasive particles that give the surface a glossy shine.

What is the mixing ratio?

The mixing ratio for our kits is 2:1 (e.g., 64oz resin: 32oz hardener). We recommend using a scale for precise accuracy.

Always transfer your resin and hardener mixture to a clean mixing cup and mix again until the mixture is streak-free to ensure both components are completely mixed together.

Is the epoxy food safe?

The epoxy resin is not hazardous to one´s health after complete chemical curing has occurred. Please note that cuts in the epoxy resin can leave residues on the cutlery. Our epoxy resins are resistant to most chemicals and acids (also present in food). Nevertheless, it may be that components of the cured material, which should not be consumed, are dissolved by acids or the like.

How can I protect the epoxy from scratches?

Our epoxy resin kits are scratch-resistant but to increase the resistance to an even higher level we recommend applying a PU (polyurethane) varnish to the surface once the epoxy has fully chemically cured.

How can I increase the slip resistance of epoxy for floors?

Our Flooring Kits are slip-resistant however to increase the resistance to an even higher level we recommend adding Micro Glass Beads to the epoxy mixture. This product can be found under the Accessories tab and creates a more abrasive surface.

Is epoxy resistant to chemicals, acids, gasoline, oil, etc.?

Yes, all epoxy resins once fully chemically cured are waterproof and chemically resistant.

When does Epoxy Resin turn yellow?

Products formulated without the addition of UV stabilizers will turn yellow over time. The world's clearest epoxy resin grades currently on the market are EPODEX PRO and PRO+.

How do I get the surface of the epoxy resin matt?

Sand with a grit between 800 and 2000.

What is the heat resistance of the epoxy?

All our kits have a maximum heat-resistance temperature of 140°F. Higher temperature resistance can only be achieved by annealing, which means that you place the castings in the oven starting at 140°F and increase the temperature accordingly at intervals. In this way, you achieve a higher heat resistance.

How do I make the patterns with the metallic & mica pigments no longer sink?

If you work with metallic & mica powders and want to draw patterns, it is very important that you control the gelling time so that the drawn patterns and powders do not sink as metallic & mica powders are heavier than the resin and hardener mixture. The gelling time depends on the three factors (reactivity, casting volume, temperature) as well as how much time the mixture spends inside the mixing jug. If you work with the Coating & Sealing Kit or the Art Resin & Crafting Kit the gelling time is usually within the first two hours after mixing, depending on the volume and temperature of the cast. The gelling time for the Deep Pour & Casting Kit is usually within the first 6 hours, again depending on the volume and temperature of the cast. We recommend drawing your patterns on a regular basis if the mixture can be processed. This way you will be sure to get the desired pattern.

Are the epoxy resin kits pre-colored or pre-mixed?

Our epoxy resin kits are not pre-colored or pre-mixed. Our products are DIY and easy to use. Mixing instructions and our coloring guide can be found on each product page.

How long can the epoxy be stored?

Unopened containers last 12 months and opened containers last 6 months. If the lid of the container is closed directly after opening, the shelf life after opening is at least 6 months.

How much color do I add to my epoxy mix?

Powder pigments (Metallic, Neon, and Glow in the dark): 1g of pigment per 2oz of epoxy.70g (2.5oz) of pigment per gallon of epoxy
Transparent dyes (except white, black, and gray): 1g of dye per 17.5oz of epoxy. 7g (0.25oz) of dye per gallon of epoxy
Transparent white, black, and gray dyes: 1g of dye per 53oz of epoxy. 2.5g (0.1oz) of dye per gallon of epoxy
Semi-transparent dyes (except white): 1g of the desired dye and 0.5g of white dye per 26.5oz of epoxy. 5g (0.2oz) of the desired dye and 2.5g (0.1oz) of white dye per gallon of epoxy
Semi-transparent white: 1g of dye per 17.5oz of epoxy. 7g (0.25oz) of dye per gallon of epoxy
Solid color: 1g of dye per 3oz of epoxy. 40g (1.5oz) of dye per gallon of epoxy)
Glitter pigments/flakes: 1g of dye per 3oz of epoxy. 40g (1.5oz) of dye per gallon of epoxy

Troubleshooting

Why is my epoxy sticky and tacky?

If your epoxy resin hasn't cured properly, it means that the chemical reaction between the resin and hardener did not take place. Sticky resin is typically caused by inaccurate measuring, under mixing, or working in cold temperatures. Move your project to a warmer spot. If it does not harden, then remove the resin and pour a fresh new layer.

Why does my epoxy not harden?

If liquid resin does not cure, this can be caused by several reasons. In most cases, it is due to an incorrect mixing ratio. The material does not cure if there is no or insufficient cross-linking between resin molecules and hardener amines.


Likewise, excessive humidity or contamination with other substances can cause the chemical reaction to subsequently fail. Please follow our instructions for use carefully and always remember to transfer your mixture to a clean mixing jug and remix before applying to your surface. This ensures the components are properly mixed together.

How can I remove bubbles from the uncured material? What can I do about bubbles in the cured material?

If the material has not yet hardened, adding heat is beneficial as it will cause the bubbles to rise to the surface. You can therefore use a hair dryer or heat torch, for example, and apply heat to your epoxy resin project at a slight distance. If the resin has already cured, the bubbles can no longer be removed.

Can I remove uncured epoxy if mixed incorrectly? If so, how?

Removing the uncured epoxy is essential. Use a putty knife to scrape it off. Any leftover residue can be removed by sanding or using Denatured Alcohol.

What are the white spots and streaks in and on the epoxy layer I´ve applied?

This is called amine blush. It forms when moisture encounters uncured material. You can easily sand it down and then polish the resin back up. To bring your surface to a high gloss, use our sandpaper, found under the equipment tab. Start with a grit of P100 and gradually sand up to a P3,000 grit. If you wish, you can also sand up to a P10,000 grit until you have achieved the desired effect. Finally, polish your surface with EPODEX resin polish found under the equipment tab.

Why does my surface become "cloudy" after using the polish?

This is caused by poor inadequate sanding techniques. If the surface is not smooth, the polish will settle in the sanded layer causing the cloudiness.

Do I need to sand in between layers? Is there a minimum and maximum time limit to further cast?

Sanding between layers is optional.

The minimum time limit to further cast for each kit is as follows:
Coating & Sealing Kit: 6 hours at 70°F
Art Resin & Crafting Kit: 12 hours at 70°F
Deep Pour & Casting Kit: 72 hours at 70°F

There is no maximum time limit to further cast.

Can I simply empty out each jug received and mix the components together without weighing them out?

No, the epoxy resin must be properly mixed in the correct ratio. A scale must also be used for precise accuracy. This is the key factor in generating great results. If the ratio is not precise the epoxy will not harden.

How do I mix Epoxy Resin?

The best way to mix the resin and the hardener components is to use a stirring rod which is flat on the sides. This allows you to reach the material that sticks to the bottom and sides when stirring.

Why is my Epoxy Resin A component lumpy, thick, and icy?

Crystallization is the natural solid state of a product and resins, and hardeners can all experience crystallization. It primarily occurs with two-component systems and crystallization does not mean you have defective material. Crystallization occurs when the A component is exposed to extremely cold temperatures.

How to de-crystallize?
Always check for crystallization in your Resin A-component before you begin working. It is possible that when the Resin A-component is first opened there are no signs of crystallization. To check simply, pour a little resin A-component into a mixing cup.

1. If detected, place the containers in a water bath with boiling water (100°C) with the lids on. Container sizes will affect the length of time needed for de-crystallization. We recommend turning the sealed A-components in the boiling water every 2 minutes until every side has been heated.
2. Stir resin including container sides and bottom thoroughly to ensure all crystals have been melted and that heat has been evenly distributed.
3. If crystals are still present continue the process until there is no evidence.
4. Let the epoxy cool down to room temperature and then proceed to use as normal.

(Note: The treatment with boiling temperatures doesn’t damage the epoxy or impact its properties. The Resin A-component will also not cure as it hasn’t been mixed with the Hardener B-component.

In the case of heavily crystallised epoxy, it can take up to 1 hour in boiling water to de-crystallize the A-component. Please contact us before using your epoxy if you have any doubt.

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