Refund Policy

We offer a 30-day return policy. You have 30 days from receipt date to return the items.
To start a return, contact us at Items sent back to us without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items

Please note that personalized items, sale items, and gift cards cannot be returned.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. You will only be refunded the values of the goods, delivery fees will not be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that EPODEX is not responsible for return shipping fees, the cost of the return is at your expense. Any loss of value of the goods will also be at your expense.