We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note that personalized items, sale items, and gift cards cannot be returned.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. You will only be refunded the values of the goods, delivery fees will not be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that EPODEX is not responsible for return shipping fees, the cost of the return is at your expense. Any loss of value of the goods will also be at your expense.